value you as a customer.
As we mentioned on the front page we strive to bring you the best
service and quality possible. Our goal is to be your cleaner of choice
each time you need work done. That is why we believe that satisfaction
in a job well done will keep a customer returning time and time again.
We base our business off of three key elements: superior results,
reasonable pricing and guaranteeing our work.
We give estimates over the phone.
We can give estimates over the phone or on-site. Phone quotes save our
customers precious time by not having to schedule a separate
appointment. Over the phone estimates are almost always
accurate to within a few dollars. We have given residential
estimates by phone for over 30 years and have never had a
problem. Our estimates can only be as accurate as the
descriptions you give us, so the more detailed you are the better.
When we arrive and do the walk-through inspection for prior damage and
spots/stains we confirm the on the phone estimate and areas to be
cleaned. We then ask the customer if they want to proceed with the
agreed upon price.
If on-site estimates make you more comfortable ,we're more than happy
to stop by and do a walk through of the work you are looking to
have done. In most cases very large and commercial quotes usually
require on site estimates for time allotments and more
The reason our phone quotes work so well is because we charge you the
same great prices whether your carpet is slightly or heavily soiled.
We charge by the avg. size area.
We charge by the avg. size area not by the square foot so there are no
un- expected or hidden bait and switch charges .Our normal
cleaning includes Traffic Lane Pre-Conditioning, Non-Permanent Spot
& Stain Removal, Deodorizing, Light furniture moving,
followed by Deep Steam Cleaning. An Average Room or Area
is up to 150 sq.ft
We offer within the hour appointments
We try to keep exact appointments with our scheduling. On occasion we
will either be ahead of schedule or running a bit behind. When
this happens we will call you and keep you informed of when our
arrival time will be.
We do realize that time is valuable to everyone and appointments
should be respected. We also ask you if your going to be late or
cannot make the appointment to let us know so we can make appropriate
arrangements. Rescheduling is not a problem if you give us advanced
notice before the appointment.
We offer monthly specials.
specials offer a discount in price not a discount in quality or
service; we guarantee that.
We offer specials for everyone not just first time customers.
In fact we send out mailers giving our repeat customers even
deeper savings rewarding them for their patronage.
No bulky equipment or use of your electricity
When our technician arrives two
hoses and a cleaning wand are brought in ,no bulky machines, oversized
equipment or use of your electricity. We usually carry our own water
but if we are low we will ask to hook up to your outside water source
not your indoor one. A typical appointment takes about 1 hour while a
larger one involving carpets and upholstery can take up to 2 hours. Our
equipment and experience allow us to complete jobs at an efficient
pace without sacrificing quality .©
We use 100% all natural residue free cleaning agents.
We use 100% all natural residue free cleaning agents that are family,
pet and environmentally safe and non-toxic. Helping you create a
healthier indoor environment. None of our cleaning agents will void
your carpets warranty, all have low ph levels and no residues
that cause rapid re-soiling leaving those horrible traffic lanes. ©
We move furniture
Before we arrive at your house we ask that the homeowner remove all
electronic items and breakables from any item of furniture that you
would like us to move.
regular pricing includes moving most sofas, chairs, end tables, and
other light items of furniture. We move the furniture clean underneath
and return to original position with blocks or tabs under the feet and
Beds, dressers and heavier pieces are left in place ,moving these
larger pieces can damage the structural integrity of the furniture. If
we feel that a piece of furniture is not structurally sound or is to
heavy we will not move the item.
9. We back
up our work with a Guarantee!
We first go over any stains , spots or prior damage and discuss
what can be removed and what cannot. Although we cannot take out wear
and permanent stains we can
sanitize and remove spots, soils ,contaminants and organisms that
inhabit your dirty carpets and upholstery
We cannot guarantee to bring back carpet
& upholstery from permanent stains, wear & tear
from misuse, improper cleaning
techniques and lack of maintenance.
On occasion deep spills, residues from prior cleanings or spot
removals can resurface to the top during the drying process .If
this happens we are more than happy to redo the spot and the general
area free of charge. If you are still not satisfied after the
redo we will refund your money for the area or piece of
furniture no questions asked.
Check out our before & after photos
and see what typical results you can expect. We
seek to be your carpet & upholstery cleaner of choice, leaving you
happy and satisfied with the work performed.
now and schedule your appointment!